Terms and Conditions

Effective Date: 12 November 2025
Company: Innovex UK Limited (“Innovex”, “we”, “us”, “our”)
Service: Wastetracka mobile application and website (“Wastetracka”, the “Platform”)
Governing Law: England & Wales

1. Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of Wastetracka. By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use Wastetracka.

2. Definitions

In these Terms:

a. “Customer” means a user requesting waste collection/disposal services;

b. “Carrier” means a licensed waste carrier providing services;

c. “Job” means a collection/disposal task arranged via the Platform;

d. (WTN” means Waste Transfer Note;

e. “Consignment Note” means documentation for hazardous/special waste;

f. “Content” means text, images, data, logs, and other materials uploaded to or generated by the Platform.

3. Eligibility and Account

You must be at least 18 years old and have the legal capacity to enter into contracts. You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for safeguarding your credentials and for all activity on your account.

4. Platform Role and Marketplace Status

Wastetracka is a digital marketplace that connects Customers with Carriers and provides compliance-support tools. Innovex UK Limited does not collect, transport, broker, or dispose of waste and is not a party to the contract between a Customer and a Carrier. Each Job constitutes a direct contract between those parties. We do not guarantee the quality, safety, legality, or availability of Carrier services. To the fullest extent permitted by law, we are not liable for acts or omissions of Customers or Carriers.

5. Services and Functionality

The Platform enables Job posting and acceptance, messaging, photo uploads, GPS/location capture, time stamps, disposal site recording, and generation/storage of evidence (including WTNs/Consignment Notes where applicable). Features may change and may differ between app versions.

6. Carrier Eligibility, Licensing and Insurance

Carriers must:

a. hold a valid waste carrier licence under applicable UK law;

b. maintain public liability insurance and appropriate vehicle cover;

c. comply with all laws and guidance including Environmental Protection Act 1990, Duty of Care Code, and any DEFRA digital tracking requirements as they commence;

d. ensure subcontractors meet the same standards; and

e. provide evidence on request and submit to periodic verification.

Misrepresentation or lapse of licensing/insurance is a material breach and may result in immediate suspension or termination. We may share Carrier details with regulators or local authorities if compliance concerns arise.

7. Customer Obligations

Customers must provide accurate Job details including access, volume/weight estimates, photos where requested, and disclose any hazardous materials. Customers must ensure they have the right to dispose of the waste and lawful access to the property.

8. Booking, Pricing and Payments

Pricing is shown or agreed within the Platform. Charges may include collection fees, labour, loading limits, waiting time, parking, and disposal charges. Payments are processed by third-party payment providers; you authorise them and us to process payments, refunds, adjustments and, for Carriers, payout of earnings. We may withhold, delay, or set off payouts where fraud, chargebacks, regulatory inquiries, or documentation discrepancies are suspected.

9. Cancellations, Waiting Time and Wasted Journeys

Cancellation terms and any fees (including cut-off times) are displayed in the Platform or Job confirmation. Waiting-time charges may apply where access is not available at the scheduled time. A wasted journey fee may apply if the Carrier attends and the Job cannot proceed for reasons within the Customer’s control.

10. Prohibited and Restricted Items

Certain items require special handling or are prohibited without prior arrangement, including asbestos, clinical/medical waste, pressurised cylinders, liquids/paint/solvents, batteries, tyres, fridges/freezers containing refrigerants, and WEEE requiring specific treatment. Carriers may refuse or re-quote if undeclared hazardous items are present.

11. Documentation and Compliance

For relevant Jobs, WTNs and/or Consignment Notes must be completed. Parties agree to generate, sign (including electronic signature), and retain such documentation. Unless a longer period is required by law, WTNs are retained for at least 2 years and Consignment Notes as required for hazardous/special waste. You are responsible for ensuring that information entered is accurate and for maintainingyour own records.

12. Evidence and Audit Trail

The Platform may collect time stamps, GPS coordinates, photo evidence, disposal site identifiers, and, where available, weighbridge data. This information may be shared with counterparties to a Job and, where required, relevant regulators or local authorities.

13. User Generated Content, IP Rights and License

13.1 Ownership of your content

You retain ownership of all intellectual property rights in any data, text, images, videos, audio, documents or other materials you upload or submit to the Platform (“User Content”), subject to the licence granted to us in this clause.

13.2 Licence you grant to us

By uploading or submitting User Content to the Platform, you grant Innovex UK Limited a non-exclusive, worldwide, perpetual, irrevocable (except where required by applicable law), transferable and sub-licensable, royalty-free licence to:

• host, store, copy, display, adapt, modify, translate, analyse, distribute and otherwise use such User Content; and

• allow our subcontractors, service providers and group companies to do the same,

• in each case to the extent reasonably necessary for:

• providing, operating and supporting the Platform and related services;

• generating, storing and managing evidence, WTNs, Consignment Notes and other compliance documentation;

• maintaining audit trails and records for regulatory, legal and insurance purposes;

• improving, securing and developing the Platform (including testing, training and quality assurance); and

• complying with our legal and regulatory obligations.

13.3 Personal data and privacy

Where User Content contains personal data, our use of that personal data under the licence above will always be subject to and limited by:

• applicable data protection law (including the UK GDPR and DPA 2018); and

• our Privacy Notice (including your data subject rights, such as access, rectification and objection).

• Nothing in this clause removes or limits your rights under data protection law. However, for legal, regulatory and technical reasons (for example, backups, audit trails and legal record-keeping), we may retain and continue to use certain User Content and related records as permitted or required by law, even if you delete it from the live Platform.

13.4 Reviews and feedback

If you provide reviews, comments or suggestions about the Platform or services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free licenceto use and incorporate that Feedback into our products and services without any obligation to compensate you.

13.5 Moral rights

To the maximum extent permitted by law, you waive any moral rights (or agree not to assert them) in User Content against us and our sub-licensees, where such rights would prevent us from exercising the licence granted above for the permitted purposes.

13.6 Your responsibilities

You confirm that:

• you have all necessary rights, consents and permissions to upload the User Content and grant the licence set out in this clause; and

• the User Content does not infringe any third-party rights or Applicable Law.

• We may remove or disable access to User Content where we reasonably believeit breaches these Terms or any Applicable Law.

14. Intellectual Property

14.1 Our IP rights

Subject to clause 13 (User-Generated Content, IP Rights and Licence), all intellectual property rights in and to the Platform and its contents (including software, code, databases, APIs, design, layout, look and feel, branding, logos, text and graphics) are owned by or licensed to Innovex UK Limited. All such rights are reserved.

14.2 Licence to use the Platform

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your internal business purposes (or, where applicable, for your personal use as a consumer) in accordance with these Terms.

You must not:

• copy, reproduce, modify, adapt, translate, create derivative works from or publicly display any part of the Platform, except as strictly necessary for normal use;

• reverse engineer, decompile, disassemble or otherwise attempt to derive source code from any part of the Platform, except to the limited extent expressly permitted by law;

• remove, obscure or alter any proprietary or copyright notices.

14.3 User Content carve-out

Nothing in this clause 14 transfers ownership of your User Content to us. Ownership of User Content remains with you or your licensors, subject to the licence granted to us in clause 13.

14.4 Use of User Content by us

Our rights to use, host, store, process, adapt and sub-license User Content (including any data, images, videos or other materials you upload) are set out in clause 13. To the extent there is any inconsistency between this clause 14 and clause 13 in relation to User Content, clause 13 will prevail.

14.5 No implied rights

Except for the licences expressly granted in these Terms, no other rights (including any implied licences) are granted to you in relation to the Platform, our intellectual property, or any User Content belonging to other users.

15. Data Protection (Summary)

We process personal data in accordance with:

• Our Privacy Notice;

• Our Cookie Policy; and

• Applicable data protection law, including the UK GDPR and the DPA 2018.

We typically rely on one or more of the following lawful bases:

• Performance of a contract – to provide the Platform and related services;

• Legal obligations – for example, to maintain records required under environmental or tax law;

• Legitimate interests – to operate, secure and improve the Platform, prevent fraud, and support compliance;

• Consent – for certain marketing activities and non-essential cookies or similar technologies.

For full details of what personal data we collect, how we use it, who we share it with, and your rights (including rights of access, rectification, erasure, restriction, objection and portability), please refer to our Privacy Notice available on our website.

16. Acceptable Use and Security

16.1 Legal and responsible use only

You must use the Platform only for lawful purposes and in a way that is safe, responsible and compliant with all Applicable Law, including (without limitation) environmental, health and safety, data protection and intellectual property laws.

You must not (and must not permit anyone else to):

• use the Platform to commit, facilitate or conceal any criminal offence, environmental offence (including fly-tipping or unlawful disposal) or regulatory breach;

• use the Platform in any manner that is fraudulent, misleading or deceptive;

• circumvent or attempt to circumvent any technical, security or usage controls we implement.

16.2 Prohibited content

You must not upload, submit or share any content via the Platform that:

• is illegal, promotes or facilitates illegal activity, or constitutes a criminal offence or civil wrong;

• infringes any copyright, trademark, design right, database right, confidentiality, privacy or other rights of any person;

• is defamatory, obscene, pornographic, offensive, discriminatory, harassing, hateful, extremist or otherwise harmful;

• contains malware, viruses, worms, trojans, spyware or any other malicious code;

• includes personal data in a way that breaches data protection law (for example, sharing images or details of individuals without a lawful basis to do so);

• misrepresents your identity, licensing status or authority.

We may remove, block or disable access to any content we reasonably believebreaches this clause 16 or Applicable Law, and we may also suspend or terminateyour access to the Platform under clause 21.

16.3 Right and authority to upload photos and other content

By uploading or submitting any photos, videos, text, documents or other materials (including images of premises, vehicles, waste, people or private property), you confirm that:

• you have a legal right and all necessary permissions to capture and upload that content;

• you have obtained all consents, licences and authorisations required from any relevant third parties (including any individuals shown in the content, the owner/occupier of premises, and the holders of any intellectual property rights);

• the capture and upload of the content does not breach any contract, policy, court order or duty of confidentiality; and

• the content does not include any material you are not lawfully allowed to share (for example, images taken in breach of trespass, surveillance or privacy laws).

• You are solely responsible for ensuring that any content you upload or submitcomplies with this clause and with clauses 13 (User-Generated Content, IP Rights and Licence) and 15 (Data Protection).

16.4 Platform security

You must:

• keep your login credentials secure and confidential, and not share them with any other person;

• implement appropriate security on your own devices and networks (including using up-to-date operating systems, security patches and anti-malware);

• notify us promptly at the support contact we specify if you suspect any unauthorised access to your account or the Platform.

You must not:

• attempt to gain unauthorised access to the Platform, any account, data, systemor network;

• probe, scan or test the vulnerability of the Platform or any related system except as expressly authorised in writing by us;

• interfere with, disrupt or overload the Platform or any related systems.

16.5 Monitoring and enforcement

We may log, monitor and review usage of the Platform (including content, activityand technical logs) for:

• security and fraud prevention;

• operational, support and troubleshooting purposes;

• investigating suspected breaches of these Terms or Applicable Law; and

• compliance with legal or regulatory obligations.

Where we reasonably believe that you have breached this clause 16 or that your use presents a risk to the Platform, other users or third parties, we may take one or more of the following actions (without limitation):

• remove or disable access to any offending content;

• suspend or restrict your access to the Platform;

• terminate your account under clause 21;

• report matters to relevant law enforcement, regulators or other competent authorities and cooperate with their enquiries.

Any breach of this clause 16 may also give rise to liability under the indemnity in clause 20.17. Third-Party Services

The Platform integrates with third-party services (e.g., payment processors, mapping/telemetry providers, analytics). Your use of such services may be subject to their terms and privacy policies.

18. Warranties and Disclaimers

Wastetracka is provided on an “as is” and “as available” basis. We do not warrantuninterrupted or error-free operation. Compliance tools and templates are for guidance only and do not constitute legal advice.

19. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited. Subject to the foregoing, we exclude all implied warranties and shall not be liable for indirect or consequential loss, loss of profit, data, goodwill, or business interruption. Our total aggregate liability to you for all claims of all nature howsoever arising, includingarising out of or in connection with the Platform shall not exceed the greater of £100 or the total fees paid by you to us in the 12 months preceding the claim.

20. Indemnity

You agree to indemnify and hold harmless Innovex, its directors, and employees from and against any claims, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Platform, your Content, your breach of these Terms, or your interactions with other users.

21. Suspension and Termination

We may suspend or terminate access immediately where we reasonably believethere is a breach, risk to users, suspected fraud, regulatory concern, or to comply with law. On termination, your right to use the Platform ceases, but we may retainand use information as required for legal compliance.

22. Changes to the Platform and Terms

We may modify the Platform or these Terms from time to time. We will post updated Terms with a new effective date. If you continue to use the Platform after theeffective date, you accept the changes.

23. Notices

We may provide notices via the Platform, email, or by posting to our website. You may give legal notices to:

[email protected] or [email protected].

24. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

25. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to another organisation, for example in connection with a merger or sale of the business.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Nothing in these Terms creates a partnership, joint venture, or employment relationship between Innovex and any user. Carriers act in their own capacity, not as our employees or agents.

26. Contact

Innovex UK Limited
Email: [email protected]
Privacy: [email protected]
Website: www.innovex.je